Return Policy

1. Overview

At Ishkiyaa, every piece is carefully inspected before dispatch to ensure the highest quality.

We accept returns only in case of damaged or defective products, to maintain product integrity and hygiene standards.

2. Return Eligibility

To qualify for a return:

• The product must be unused and in its original condition
• All original tags and packaging must be intact
• A valid unboxing video is required

Returns that do not meet these conditions will not be accepted.

3. Mandatory Unboxing Video

To ensure a smooth return process, customers must record an unboxing video at the time of delivery.

The video should clearly show:

• The sealed package before opening
• The product condition immediately after opening

Return requests without an unboxing video will not be accepted.

4. How to Request a Return

If you receive a damaged or defective item:

• Contact us within 24 hours of delivery
• Share your order details and unboxing video
• Our team will review and respond within 24–48 hours

5. Non-Returnable Cases

We do not accept returns for:

• Incorrect size selection
• Change of mind
• Minor color differences due to lighting or screen variations

We recommend checking the size guide or contacting us before placing your order.

6. Exchange Policy

Currently, exchanges are not available.

For sizing or styling assistance, our team is always happy to help you before placing your order.

7. Cancellation Policy

• Orders can be cancelled only before they are shipped
• Once shipped, cancellations are not possible

8. Quality Assurance

Every Ishkiyaa product goes through a quality check before dispatch to ensure you receive a piece that reflects our commitment to craftsmanship and detail.